It’s every business owners goal to increase the efficiency of their business every chance they get. The more efficient a business, the higher the profits and the lower the waste. As a small business owner you should know, and probably do know that there are countless software programs out there that give you an aerial view of sorts over your business. This will give you a good look at everything you do, and help you spot inefficiency in operations.
If you’re an engineer considering PCB design software, or an accountant trialing QuickBooks for the first time, it’s important that you have the best suite of software in your arsenal. The right software really can make life a whole lot easier.
Take a look below at our top five ways that software will be able to improve your business and take it to a whole new level.
Strengthening Customer Relationships
A number of small business software suites have a section that assists with the management and retention of customers by allowing you to manage those relationships with ease. Software like ServiceTitan is designed to give businesses a full look into their customer relationships and gather information on interactions for use with marketing and relationship building.
This type of software will also give you the tools you need to reach out to every one of your customers or clients when you need to, with only a moments notice. Everyone’s contact will be linked and you’ll be able to send up updates, discounts and other emails and messages which can then be tracked.
The best part about software assisted invoicing is that nothing is ever lost, and everyone knows exactly what’s going on. There’s no confusing, and the purchasing and paying process can be automated in some cases. Using these tools means bills are more likely to be paid on time, and employees won’t miss out on anything important regarding their services.
If you run a store selling equipment on the side, or have set up a unique payment method, you’ll be able to see all of your orders and clients at a glance and then see who’s paid, who hasn’t as well as what’s due and what invoices and jobs are upcoming. This is a godsend for financial organisation and revenue control.
Marketing and Leads
One of the biggest and newest additions to a lot of small businesses is taking marketing and lead generation in-house. This is done by implementing sales management software which will let you bundle up all of your previous customer and client interactions which either have or haven’t resulted in a sale and keep these clients updated and or stay in touch with existing ones.
A good idea here is to use this data to devise a strategy for the ones who haven’t bought anything from you nor requested your services and through trial and error find a way to market and get a sale out of them.
One of the best parts of small business management software is the ability for it to track your projects for clients. You’ll be able to manage everything to do with the project, like the timeline, the equipment you need, the team member who’s on the job and the percentage left until completion. This is really hard to do without a digital tool.
Tracking projects will also make sure that you don’t send invoices too late and means that everyone is kept up to date with where they need to be, so you’ll be saving everyone else’s time too.
Tasks, like completing time sheets and sharing the information with managers or owners, can be made so much easier with management software. No more adding up and working out the time and wages, it’ll all just be there and waiting for you – even on a per-project basis.
There are so many different ways you can use business automation and management software to streamline your small business and push its’ efficiency to the limit. Even if you utilise software for just one of your issues you’ll see a boost in efficiency. Make sure that you choose a software platform that works best for you though, just because it’s an industry leader doesn’t mean it’ll be the best for you business.